PRIVACY POLICY

Effective Date: April 2025

Introduction

Welcome to GO MAMA Pty Ltd. Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, participate in retreats, listen to our podcast, or access our coaching services.

Information We Collect

We may collect the following types of personal and usage information:

Personal Information:

When you interact with us—such as subscribing to our newsletter, registering for coaching sessions, completing a retreat application, or submitting a podcast enquiry—we may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and payment information

  • Emergency contact details (for in-person events)

  • Any information you voluntarily submit (e.g. in surveys, feedback forms, or coaching prep documents)

Usage Data:

We also collect non-identifiable data to understand how our users interact with our services, including:

  • IP addresses

  • Browser type and device

  • Pages viewed

  • Date and time of visits

  • Referral sources

This helps us improve the performance and functionality of our website and content.

How We Use Your Information

We use your information to:

  • Provide and manage our podcast, coaching, and retreat services

  • Deliver updates about upcoming events, coaching opportunities, and new content

  • Respond to your enquiries and provide customer support

  • Improve our digital platforms by analysing user behaviour

  • Send promotional materials (only where you’ve opted-in)

  • Maintain participant safety and logistics for retreats and in-person events

Data Security

We implement secure technologies and internal practices to protect your data against unauthorised access, disclosure, or loss. While no method of online transmission is 100% secure, we regularly review and improve our measures to protect your information to the best of our ability.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following situations:

  • With third-party service providers (e.g. payment processors, booking platforms, email marketing tools) who assist us in delivering our services
    When required by law or legal process
    With your explicit consent

All third-party providers are required to comply with privacy laws and use your data only for the purpose intended.

Cookies

Our website uses cookies to enhance your experience and collect statistical data. Cookies are small text files stored on your device. They help us:

  • Analyse website traffic
    Remember your preferences
    Understand how users engage with our content

You can disable cookies via your browser settings, though this may limit the functionality of some areas of our site.

Third-Party Links

Our website, podcast platform, or event communications may contain links to third-party websites. GO MAMA Pty Ltd is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before sharing your data.

Your Rights

Under Australian law, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to inaccurate or outdated data

  • Request deletion of your personal information (subject to legal and contractual obligations)

To exercise these rights, please contact us using the details below.

Changes to This Policy

We may revise this Privacy Policy from time to time. The latest version will always be available on our website, with the "Effective Date" updated accordingly. We recommend reviewing this policy periodically to stay informed.

Cookie Notice

GO MAMA uses cookies to personalise content, analyse traffic, and improve the user experience. By continuing to browse our website, you consent to the use of cookies following this Privacy Policy.

Contact Us

For any questions about your privacy or to make a data request, please contact:

GO MAMA Pty Ltd
Email - admin@gomama.com.au
Address - 117 Bramston street, Tarragindi QLD 4121
Phone - +61 424 672 020